Ordering 5

• Could I have my address changed?
• Can I change or cancel my order at a later date?
• I have not received an order confirmation, what now?
• Where can I see my order overview?
• I can't find my order in my customer account

Shipping & Delivery 15

• Where is my order?
• How long will it take for my order to arrive?
• When will my order be dispatched?
• Can I track my delivery using a tracking number?
• According to the tracking number, the parcel has been delivered - but it hasn't. What now?

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Payment 5

• What are the payment options?
• Is it possible to pay by normal bank transfer?
• How do I receive my invoice?
• What is Klarna?
• How secure is my data?

Returns & Refunds 13

• Can I return / cancel my order?
• Do I have to pay the shipping costs for a return myself?
• Can I return products that I have already used?
• How long do I have to return my order?
• How and when will my return be refunded?

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Vouchers & Discounts 7

• How can I redeem a voucher code?
• How can I buy a gift voucher?
• My promotional code is not working, what can I do?
• Can I use multiple discount codes / promotional codes per order?
• I have purchased a gift voucher and have not yet received it

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Dipping Powder 0

Press Ons 0

Gel Strips 0

Accessories 2

• Where can I download my e-book?
• What is the difference between the old and new removing liquid?

Nailart 4

• Is it possible to decorate the dipping manicure with stones / glitter / stamps?
• How do you use our Water Tattoos?
• How do you use the stickers?
• How to use stones & metallic foils?

Dipping Powder General 34

• What is Dipping Powder?
• About how many manicures are you able to do per powder jar?
• Do I have to take a break between manicures?
• Can Dipping Powder also be used on short nails?
• Are the products suitable for pregnant or breastfeeding women?

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Dipping Powder Application 9

• How do you apply the dipping powder?
• Are there any video tutorials for nail designs?
• Can the dipping manicure be topped up?
• Can I also do a pedicure with Dipping Powder?
• My manicure doesn't last and chips off after a few days. What can I do?

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Dipping Powder Removal 6

• How can I remove the dipping manicure?
• Can you also use normal nail polish remover to remove it?
• How can the dipping powder be removed from the toenails (pedicure)?
• Which removal methods are available?
• Can I also use acetone from the DIY store?

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Dipping Powder Liquids 14

• What is the Brush Cleaner & Softener and what is it used for? (Brush Saver)
• What is the primer used for?
• My top coat is getting matt. What can I do about this?
• The bottles of the liquids are stuck together and can no longer be opened
• How many manicures will the liquids last for?

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Press Ons General 9

• Are the stickers included in every Press On box?
• Is there a rosewood stick in every Press On Box?
• Are there 2 cleaning cloths in every Press On Box?
• What liquid is the cleaning cloth soaked in?
• Is it possible to buy the rosewood sticks separately in the shop?

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Press Ons Application 16

• How do I attach the Press Ons?
• How long do the Press Ons last?
• Is it possible to use it without additional accessories, i.e. only with a Press On Box?
• How can I avoid air bubbles under the press-ons?
• Could the adhesive stickers be reused?

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Press Ons Removal 6

• How do I remove my press-ons?
• Can I remove Press Ons applied with nail glue using the oil bath method just a few days after application?
• Why is it necessary to add remover to the oil bath?
• I heard that you can add dishwashing liquid to the oil bath. Is that true?
• If the Press Ons are removed with oil & soap, will they even last a shower or hand washing?

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Press Ons Colors/Shapes/Sizes 4

• Why is the Mon Cheri color so dark in the Press Ons? It is lighter as a dipping powder?
• I don't like the shape of the press-ons. Could I file them?
• What should I do with the sizes that don't fit me?
• Will there be more colors/designs to come?

Gel Strips General 14

• What exactly are the gel strips?
• Why are you launching a UV lamp now? Doonails has always been against it, hasn't it?
• How many gel strips are included in a box?
• What is all included in a box?
• How large and wide are the gel strips?

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Gel Strips Application 12

• How are the gel strips applied?
• How long do the gel strips last?
• Can a UV top coat be applied over it?
• Is the application also possible without additional accessories, i.e. with just a gel strip box?
• How can I avoid air bubbles under the gel strips?

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Gel Strips Removal 8

• How do I remove the gel strips?
• Can I remove the gel strips just a few days after applying them by using the oil bath method?
• Why is it necessary to add soap to the oil bath?
• I heard that you can also add dishwashing liquid to the oil bath. Is that true?
• If the gel strips are removed with oil and soap, will they even last for a shower or hand washing?

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Gel Strips Colors/Shapes/Sizes 5

• Why are the gel strips so long?
• Will more colours/designs follow?
• Classic French doesn't look good on my nails. What am I doing wrong?
• Why do some gel stripes (red tones) have a white base colour?
• Why does the "Baby Boomer" and "Classic French" design look so weird on the gel stripes? And different on the packaging?

Nail drill 7

• What is the usage time / service life of the drill?
• Is the drill fully charged and ready to start on delivery?
• Can I use the drill to shorten my nails?
• Can the drill also be used to remove Shellac / gel and acrylic manicures?
• Can you also remove cuticles with the drill?

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Fake Tips 3

• What is the difference between Full Cover & Half Cover Fake Tips?
• How do I know whether the Full Cover or Half Cover Fake Tips are better for me?
• How can the fake tips be removed?

Nail care 19

• Can I also use the nail care products on the toenails?
• Are the products also suitable for normal nails as additional care?
• Do I need all Doonails Nail Care products?
• Can I use all 4 products in combination with Dipping, Press Ons or Gel Strips?
• How many applications can you do with one bottle of nail oil?

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Customer account 7

• How do I set up a Doonails customer account?
• How do I change my personal data, e-mail address or delivery address?
• I cannot see my order in my user account
• How can I delete my user account?
• How can I change my password?

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Doonails Club 10

• Is the Doonails Club free of charge?
• What is the Doonails Club?
• When will I receive the points for my birthday?
• How can I redeem Doonails points?
• Will my points expire at some point?

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Shop & Newsletter 6

• Is there a newsletter?
• How do I subscribe or unsubscribe from the newsletter?
• When will a sold-out product become available again?
• Are there any studies or certificates that ensure that all products are safe?
• How can I find Doonails at "PETA approved"?

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Contact 4

• I am an influencer / content creator - how can I get in touch?
• Do you also sell B2B to nail salons?
• I work for a magazine / the press. Who can I contact?
• When can I reach Doonails customer service?