Ordering 5

• Could I have my address changed?
• Can I change or cancel my order at a later date?
• I have not received an order confirmation, what now?
• Where can I see my order overview?
• I can't find my order in my customer account

Shipping & Delivery 14

• Where is my order?
• How long will it take for my order to arrive?
• When will my order be dispatched?
• Can I track my delivery using a tracking number?
• According to the tracking number, the parcel has been delivered - but it hasn't. What now?

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Payment 4

• What are the payment options?
• How do I receive my invoice?
• What is Klarna?
• How secure is my data?

Returns & Refunds 13

• Can I return / cancel my order?
• Do I have to pay the shipping costs for a return myself?
• Can I return products that I have already used?
• How long do I have to return my order?
• How and when will my return be refunded?

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Vouchers & Discounts 7

• How can I redeem a voucher code?
• How can I buy a gift voucher?
• My promotional code is not working, what can I do?
• Can I use multiple discount codes / promotional codes per order?
• I have purchased a gift voucher and have not yet received it

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