Can I exchange an ordered shape, color, or product for a different one? Is an exchange possible?

A direct exchange is unfortunately not possible due to technical and logistical reasons.

If you would like a different color, shape, or product, you can make use of your 30-day money-back guarantee.

In this case, the standard return process via our returns portal applies. : https://us.doonails.com/apps/returns

Once your return has been received and inspected, we will refund the amount according to your chosen refund method. You can then place a new order for your preferred product. 

We recommend choosing shop credit as your refund method, as this option includes an additional bonus. 

Please note that the return shipping costs must be covered by you.