We can assure you that we only send new products.
It sometimes happens that even with new colours, the seal does not always adhere correctly to the powder jar, as some powder can get between the adhesive and the seal during sealing and thus impair adhesion. As the seals are made of paper, they detach more easily from the edge. The detached seal is then usually found in the lid of the powder.
However, if there are any problems or signs of use, please contact us directly via our returns portal to make a complaint:
My received products / goods look used Print
Modified on: Tue, 26 Dec, 2023 at 10:19 AM
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