We apologise if your order has been cancelled by us. Sometimes an item is already sold out but is still shown as available in the shop. Especially if an item is particularly popular, it may have been sold out shortly before you finalised your order. In very rare cases, our system may not be able to update this in time, meaning that the order must then be cancelled.

We are sorry if your desired item is out of stock. In this case, you can set up an availability notification on the product page.

Will I be charged the purchase amount in the event of a cancellation?
Of course, you do not have to pay for items that have been cancelled. The amount will be refunded directly.