You can reach our customer service as follows
By e-mail:
Monday to Friday: 9:00 am to 4:00 pm
Via live chat, telephone & Whats App
Monday to Friday: from noon to 4:00 pm
As a rule, our response time is a maximum of 24 hours, as good and fast customer service is our top priority.
If, in exceptional cases, it should take longer, we will inform you of this in a confirmation of receipt of your message.
Enquiries are answered in chronological order, regardless of which channel is used to contact us, as our service staff look after all channels in parallel.
Unfortunately, there will be delays if you send another message via another contact option.
We assure you that we will respond to every enquiry reliably, conscientiously and as quickly as possible! ❤️
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