A direct exchange (e.g., “return Color A, send Color B”) isn’t possible for technical and logistical reasons.
If you want a different color, simply order it as usual in our online shop.
If you want to return products, please follow the normal returns process via our returns portal.
Once your return has arrived and been checked, we’ll refund the amount using the payment method you chose. Please note that return shipping costs are on you.
https://us.doonails.com/apps/returns
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