What do I do if the delivery attempt has failed?

Modified on Wed, 20 Dec, 2023 at 7:49 PM

Don't worry, you can check the shipment tracking at any time to see whether your parcel has been left with a neighbour / at a shop, for example, or whether another delivery attempt will be made the next day.

If you see that the parcel has been returned to us, please contact our customer support team. We will then check directly whether we can deliver the parcel to you again free of charge.

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