As soon as you complete your order, you will receive an order confirmation by email. After payment is received, your order is processed in our fulfillment c...

After you place your order, our warehouse needs 1–2 business days to prepare your package and hand it over to the shipping partner. Germany: usually with...

After you place your order, we wait for receipt of payment. Your parcel will then be carefully prepared for dispatch and usually handed over to our shipping...

Yes, as soon as your order has been dispatched by us, you will receive an email from us with a tracking number and a tracking link. If you click on the tra...

In our experience, some postmen and women forget to leave a delivery notification. In most cases, the parcel is at your local post office or has been left w...

The shipping costs and free shipping limits for your Doonails order vary depending on the country of delivery. In the context of promotions, the following ...

As soon as we have handed over your order to our shipping service provider, you will receive a dispatch confirmation from us by email. In this email you wil...

Don't worry, you can check the shipment tracking at any time to see whether your parcel has been left with a neighbour / at a shop, for example, or whet...

Your order will be safely prepared for shipping by our logistics team and delivered via our broad network of logistics partners. Unfortunately, we do not cu...

If something is missing, we will help you right away.  In that case, please send us a photo of the products you received – preferably from the back so that ...