The return period is 14 days from the day on which you or a third party named by you, who is not the shipping company, first took possession of the goods. Y...

The return shipping costs must be borne by you and unfortunately cannot be covered by us. If the delivered items are faulty or damaged, please send us a ...

Due to hygiene and cleanliness regulations, it is unfortunately not possible to return opened products. Unfortunately, we cannot take back these items and ...

You can return your order to us within 14 days without stating a reason. If you would like to return your order, please contact us via our returns portal. ...

As soon as it arrives at our warehouse, it will be checked in order and forwarded. Please understand that a refund cannot be issued on the same day – proce...

After we have carefully checked your return, you will receive a confirmation of arrival from us. The refund will then be made in the following days to the p...

We are sorry that you are not 100% satisfied with your Doonails order. If a delivered item is in any way not in order, or if you have received the wrong pr...

We do not offer exchanges in the true sense of the word. If you have changed your mind and would rather buy something else instead of the products you rece...

If you have received an incomplete or damaged delivery, please send us a photo for verification: 1.For incomplete deliveries: Please send a photo of the ...

Please contact our Customer Care Team directly via our contact form for all inquiries regarding incorrectly received items.