As long as your package hasn’t been shipped yet, you can cancel your order. Just contact our Customer Care Team as quickly as possible. If the packa...

Yes, return shipping costs are on you. In the returns portal, depending on your country, you can buy a return label directly from us or organize the shi...

Yes! Under our 30-day money-back guarantee, you can return opened products if you’re not satisfied. We want you to try our products risk-free. Pleas...

You can return your order to us within 14 days without stating a reason. If you would like to return your order, please contact us via our returns portal. ...

As soon as your package arrives at our warehouse, you’ll get a confirmation email. Once our team has checked it, we’ll process your refund or store cred...

After we have carefully checked your return, you will receive a confirmation of arrival from us. The refund will then be made in the following days to the p...

Oh no, we’re really sorry! Please contact our Customer Care Team directly. Send us a photo of the product, your order number, and a short descriptio...

A direct exchange (e.g., “return Color A, send Color B”) isn’t possible for technical and logistical reasons. If you want a different color, simply orde...

If you have received an incomplete or damaged delivery, please send us a photo for verification: 1.For incomplete deliveries: Please send a photo of the ...

Please contact our Customer Care Team directly via our contact form for all inquiries regarding incorrectly received items.