Returns & Refunds (24)

Can I cancel or change my order?

Modified on Fri, 12 Dec, 2025 at 3:45 PM
Do I have to pay the shipping costs for a return myself?

Modified on Fri, 12 Dec, 2025 at 10:32 AM
Can I return opened or used products?

Modified on Fri, 12 Dec, 2025 at 10:42 AM
How long do I have to return my order?

Modified on Fri, 12 Dec, 2025 at 3:45 PM
How long does it take to process my return?

Modified on Fri, 12 Dec, 2025 at 11:02 AM
How will I know if my return has arrived?

Modified on Wed, 20 Dec, 2023 at 3:24 PM
I received a damaged or wrong product – what now?

Modified on Fri, 12 Dec, 2025 at 11:49 AM
Can I exchange an ordered shape, color, or product for a different one? Is an exchange possible?

Modified on Wed, 22 Apr at 5:46 PM
What should you do if your delivery is incomplete, items are missing, or the goods arrived damaged?

Modified on Sat, 18 Apr at 2:37 PM
I have received the wrong item, what should I do now?

Modified on Sat, 5 Oct, 2024 at 10:44 AM