We can assure you that we only send new products. It sometimes happens that even with new colors, the seal does not always adhere correctly to the powder j...

In rare cases, a product can sell out even though it still showed as available in the shop. If that happens, your order will be canceled automatically a...

We want you to try our products risk-free. That’s why all orders are covered by our 30-day money-back guarantee – even opened products. If you’re no...

    1.    Open our guarantee page and click on our returns portal. - https://uk.doonails.com/pages/garantie     2.    Enter your order number and email ad...

Sometimes it’s not the product, but how it’s being used. Before returning it, check out our instructions and how-to videos – you’ll find lots of tips fo...

Yes, you can return just individual products from a set. Open our guarantee page and click on our returns portal. There you can select all the products ...

If your return brings your order below the minimum value for a free product, you need to return the gift product as well. If you want to keep it, we’ll ...

Yes! In the returns portal you can choose whether you prefer: a refund of the purchase amount, or store credit for your next order. You can se...

Store credit is an amount we add to your personal Doonails account – for example when you choose store credit instead of a refund during a return. You can u...

Yes, that’s possible – you can return multiple orders together in one package. However, it’s important that each return is registered separately in our retu...