Can I change or cancel my order at a later date?

Your Doonails order will be transferred directly to our merchandise management system once the payment process has been completed, which is why we can no longer make any changes to the order itself.

Depending on the shipping status, it is only possible to cancel the order in full or in part and to change the billing/delivery address. Please use the contact request "Change and cancel" in our contact form so that we can process your request as quickly as possible.

However, if your order is already in the packing or shipping process, it unfortunately cannot be canceled, nor can a change of address be made.

If you no longer want the order after all, you can refuse or not accept it on delivery, in which case it will be automatically returned to us and you will then receive a refund to your chosen payment method. Please contact our customer support team.