We want you to try our products risk-free.

That’s why all orders are covered by our 30-day money-back guarantee – even opened products.

If you’re not happy within 30 days of receiving your order, you can submit it through our returns portal: Go to the guarantee page: https://us.doonails.com/pages/garantie

Once your request reaches us, our support team will check and confirm it. Then you can send your package to our warehouse.

When your return arrives and is checked, our team will process the refund using the method you chose in the portal – either back to your original payment method or as store credit.

You’ll get an email once the refund is completed.

Your statutory 14-day withdrawal right also applies for unused products.

Discounted items in the outlet, Advent calendar, and Mystery Box products are excluded from our money-back guarantee. In these cases, returns are only possible within the statutory withdrawal period if the items are unused and in their original packaging.