This is how we process your order:  We will confirm your order by email immediately after the payment process. Please note that it may take a few days for...

Within Germany, our products usually arrive within 1-3 working days of your order. Shipping to other countries such as Austria, the Netherlands, Switzerlan...

After you place your order, we wait for receipt of payment. Your parcel will then be carefully prepared for dispatch and usually handed over to our shipping...

Yes, as soon as your order has been dispatched by us, you will receive an email from us with a tracking number and a tracking link. If you click on the tra...

In our experience, some postmen and women forget to leave a delivery notification. In most cases, the parcel is at your local post office or has been left w...

The shipping costs and free shipping limits for your Doonails order vary depending on the country of delivery. In the context of promotions, the following ...

As soon as we have handed over your order to our shipping service provider, you will receive a dispatch confirmation from us by email. In this email you wil...

Don't worry, you can check the shipment tracking at any time to see whether your parcel has been left with a neighbour / at a shop, for example, or whet...

Your order will be safely prepared for shipping by our logistics team and delivered via our broad network of logistics partners. Unfortunately, we do not cu...

We are sorry that something is missing from your order. Please contact our Customer Care Team, stating your order number and the missing items. Please also ...