No worries – tracking delays are common and don’t mean your package is lost.
Possible reasons:
- The package has just been handed over to the carrier. It can take 24–48 hours for the first scan to appear.
- The package is in transit between distribution centers, where it is not always scanned.
- International shipments may experience delays at customs.
Recommendation: Wait 2–3 business days after the last tracking update.
In most cases, the tracking will update again.
If there is still no update after 7 business days (14 business days for international shipping), please contact our Customer Care team. We will initiate an investigation with the carrier.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article