You’re getting an error at checkout or your payment is declined. What can you do?

Modified on Fri, 17 Apr at 8:59 AM

Here are the most common solutions:

Clear browser cache: Clear your browser cache or open the shop in an incognito/private window.

Try another browser: Switch from Chrome to Firefox/Safari or vice versa.

Use another payment method: Try an alternative payment method (PayPal, Klarna, credit card, instant bank transfer).

Check your card: Make sure your card is enabled for online payments and has sufficient funds. Some banks block international transactions.

3D Secure: When paying by credit card, confirmation via app or SMS may be required.
Check if your bank is requesting approval.

Disable VPN: If you are using a VPN, disable it – some payment providers block VPN connections.

If none of these steps help, please contact our Customer Care team with a screenshot of the error message.